Support & FAQ

What makes the Bruno mattress unique?

Purposefully designed and engineered in Germany, every part of the Bruno Mattress has been thoroughly thought through. From the 7-zone ergonomic support base to the natural rubber latex and the quilted, removable cover. Hand assembled in Germany with high-quality materials, we are confident that there is no other mattress on the market that matches the Bruno Mattress.

Why is there only one model of the Bruno mattress?

We have been working hard on the perfect mattress for a long time and have developed a model that is ideal for every sleeper - regardless of body size and sleeping position. The densities of the 7-zone ergonomic support base and the natural latex top layer were carefully chosen to create our special weight distribution formula giving you the best support while relieving pressure points as you sleep.

Who is the Bruno mattress appropriate for?

The Bruno Mattress is suitable for just about everyone. The high density foam at the base of the mattress is designed to be firm and supportive, whereas the 3cm latex top gives the mattress it´s comfort. For our specially engineered weight distribution formula to work best, your body weight should be between 50 - 110 kg (per person).

People with lighter body weights may feel that the mattress is slightly firmer than those others with heavier body weights.

I have a sore back - will Bruno help?

While we cannot promise that Bruno will help your back, hip, neck and/or shoulder problems, we can happily say that we have received much positive feedback from sleepers. You can have a look at our customer reviews here .

Can I test a Bruno mattress?

Yes of course. We believe that a 10 or 15 minute lie on a mattress in a store does not really tell you much about how well you will sleep on a mattress. That’s why we offer a 101 Night Risk Free Trial so that you can test a Bruno Mattress in the comfort of your home. If you are not completely satisfied, we will arrange for the return at our expense and give you a full refund.

What are the technical specifications?

The Build

7-Zone Ergonomic Support Base

High-density polyurethane foam cut with laser precision
Height: 20cm; Density: 48 kg/m³

Latex Top Layer

Air-permeable natural rubber latex
Height: 3 cm; Specific Gravity: 70 kg/m³

Quilted & Removable Cover

Fabric: Polyester fleece blend

Mattress Total Height: 24 cm

Made in Germany

Why are there two slits in the latex top layer?

Every Bruno Mattress is manufactured with two slits made on the surface of the latex layer, at the shoulder area. Based on customer feedback we incorporated these cuts in to our design to help alleviate a pressure point in the shoulder area more effectively.

Does the Bruno mattress meet fire safety requirements?

The Bruno Mattress complies with the following UK Fire Safety regulations:
  • Furniture and Furnishings (Fire) (Safety) Regulations 1988 (as amended in 1989, 1993 and 2010)
  • General Product Safety Regulations 2005 (implemented in the UK following the introduction of an EU Directive).

The Bruno Mattress has been thoroughly tested and complies to the flammability requirements of BS EN 597-1:19959 and BS EN 597-2:1995 (from BS 7177:2008+A1:2011 Low Hazard). The test (EN 597:1995: “Furniture – Assessment of the ignitability of mattresses and upholstered bed bases”) has been carried out on our mattress, using a standardised test to assess ignition resistance to a smouldering cigarette and a match flame on the surface of the mattress.

Our mattress is certified as safe for domestic use by the British Standard for fire safety.

What size is Bruno using ‘feet’ measurements?

Here is a conversion from centimeter measurements of our Bruno Mattress sizes into approximate feet lengths:

EU SINGLE90x200cm3’x6’6”
EU DOUBLE140x200cm4’6”x6’6”
EU KING160x200cm5’2”x6’6”
SUPER KING180x200cm6’x6’6”

Is Bruno vegan?

Yes. The Bruno Mattress does not contain any animal products such as wool, silk or casein. We source our materials from sustainable sources wherever possible and hand assemble Bruno in Germany. Additionally, our latex top layer is certified by independent institutes including:

  • Euro Latex ECO standard
  • GOLS - Global Organic Latex Standard
  • LGA (Sustainable Quality Assurance)

What kind of base or bed frame do you recommend?

The Bruno Mattress is designed to be suitable for most bases, or even placed directly onto the floor. A slatted base, sprung slats, or a solid base will act as a good support. It is also possible to use a bed with an adjustable bed frame with your Bruno Mattress, though we recommend that the gradient does not exceed 45 degrees.

If a slatted base is being used, we recommend that the gaps do not exceed 7cm. Gaps which are wider than this should also be absolutely fine, however you might find small indentations in the bottom of the mattress if it was left in the same position for a long period of time. For this, we can suggest rotating your Bruno Mattress (head to toe) once or twice per year.

Can I use an electric blanket with my Bruno?

Yes! You can use an electric blanket with your Bruno Mattress.

Does Bruno also sell bed frames?

At this time we do not manufacture or sell bed frames as we are concentrating fully on the Bruno Mattress; the best mattress for the ultimate sleep experience!

How do I take care of my Bruno?

There is no need to flip Bruno, however we can suggest rotating the mattress (head to toe) once or twice per year.

The soft quilted cover top can be fully removed and machine washed at home. A concealed zipper runs along the inside of the cover allowing the cover to be completely detached for washing.

Where can I find out more about Bruno?

Watch the making of the Bruno Mattress here

Read Bruno Mattress certified reviews here

Watch unboxing videos here

Do I need to rotate my Bruno Mattress?

We recommend rotating your Bruno Mattress (head to toe) once every couple of months in the first year of use, and twice a year after that. This will help ensure your weight continues to be evenly distributed and you feel the full benefit of our 7-zone support base.

What is 3D-Secure?

At Bruno we want to ensure that we provide you with secure online payments. This is why we have opted to have an extra level of security for credit card payments called 3D Secure. This protects you from unauthorized use of your credit card through the programs Verified by Visa and MasterCard SecureCode. If you haven't yet registered with Verified by Visa or MasterCard SecureCode, you'll need to activate this feature with your credit card issuing bank to complete your order online.

Which payment methods are available?

We accept PayPal and card payments with Visa, Visa Electron, MasterCard and Maestro. All our card payments are securely processed by our payment provider Paymill with 3D secure technology (if enabled on your card) by Verified by Visa and MasterCard Secure Code.

Why was my credit application declined?

Unfortunately, we are unable to provide further information on any application as this is confidential information. Due to data privacy laws, our finance partner cannot share with us any information about why an application is declined.

Are there really no delivery charges?

Yes really! Delivery is absolutely free to anywhere in mainland United Kingdom and Northern Ireland. Deliveries occur weekdays from Monday to Friday.

Do you ship anywhere outside the UK?

At this time we have launched in the UK only and delivery elsewhere is not possible.

Can I choose a specific delivery date?

Yes. When you have placed your order, please send an email to with your preferred delivery date (Monday – Friday) and we will pass on this information to our delivery partner.

How long does delivery take?

From the time you place your order, delivery should take between 1 – 3 business days. When your order is sent for dispatch we will notify you by email. Our logistics partner will then send you an email confirming delivery for the next working day. If delivery on the next working day is not convenient, please use the contact telephone number stated in the email to call your local depot to re-arrange a more convenient delivery.

What is the Bruno mattress delivery box weight and size?

(90 x 190 cm)
(135 x 190 cm)
(150 x 200 cm)
Super King
(180 x 200 cm)
Weight 23 kg
51 lb
34 kg
75 lb
38 kg
84 lb
47 kg
104 lb
Box Size 102 x 44 x 44 cm
40.2 x 17.3 x 17.3“
147 x 44 x 44 cm
57.9 x 17.3 x 17.3“
167 x 44 x 44 cm
65.7 x 17.3 x 17.3“
192 x 44 x 44 cm
75.6 x 17.3 x 17.3“

Can my mattress be delivered into a room?

Our delivery partners deliver to your house door and cannot assist with bringing it into a particular bedroom. We cannot guarantee that the courier will be able to assist you with moving your delivery up any stairs.

My Bruno arrived, how do I set it up?

Bruno is a “one-sided” symmetrical mattress. Therefore, it does not matter which way up the mattress is orientated, as long as the white cover top is facing upwards. Simply unbox your Bruno onto your bedframe and carefully cut open the plastic. The mattress will start to expand by itself. We recommend leaving your mattress for around 3-4 hours after opening so that it has time to fully expand.

Will you take away my old mattress?

We do not currently offer this service. However, we do recommend that you contact your local charity shop for donation. Many of these charity shops will pick up your old mattress free of charge. Perhaps you’d like to start with the British Heart Foundation donation centre.

How does the trial period work?

Simple - if for any reason you are not satisfied with your Bruno Mattress within the first 101 nights, please send an email to and we will arrange for the collection at our expense. Please include your full name or order number within the email.

How do I return a Bruno mattress?

You don’t need to keep the original packaging (there is no way a Bruno will fit back into the box). We will send you a returns pack containing some plastic wrapping which you will use to wrap the mattress ready for collection.

Do I need to sign for my mattress delivery?

Yes, a signature is required when your mattress is delivered. It is possible that a trusted neighbour can be nominated to receive and sign for your mattress.

We are here to help

At Bruno, we are dedicated to giving you world class support! We hold our customers’ feedback and opinions with high regard. If you do not find the answer to your question here, or if you would like to send us any comments or praises, please do not hesitate to contact us.

Monday to Friday: 8am - 5pm
0203 608 6500