Terms and Conditions



The following terms and conditions detail the binding agreement between Bruno Interior GmbH and its customers. You should read them carefully to ensure full understanding.

1. CONTRACTORS AND SCOPE

1.1 Bruno Sleep is the trading name of Bruno Interior GmbH within United Kingdom.

1.2 The company is registered in Germany under company number HRB 164078 B based: Brunnenstr. 191, 10119 Berlin.

1.3 All deliveries, services and offers of the seller as part of the online store are exclusively based on terms and conditions listed.

2. TERMS OF SALE

2.1 Our offers on our website (online) are without engagement and non-binding. By ordering the desired goods you are making a binding offer to enter into a contract to purchase the product concerned. Immediately after receipt of an offer we will send you a confirmation of order regarding receipt of the offer that still does not represent acceptance. We are then entitled to accept your offer within 14 calendar days by sending a Delivery Confirmation (by post or email) to you. Your order is not regarded as accepted until we have accepted it by means of a Delivery Confirmation. Where your offer is not accepted by us within 14 calendar days, the offer is regarded as rejected. A contract for the sale of goods does not exist for products not listed in the conformation of order.

2.2 Should amendments be made to the terms and conditions or the privacy policy, they will be published on the website. Any placed orders prior change, will proceed with accordance to the version enforced at the time of purchase.

3. DELIVERY

3.1 Shipping is free of charge within the United Kingdom unless otherwise stated during the ordering process.

3.2 When your order is prepared for dispatch we will notify you via email. Our logistics partner will contact you directly, using the contact telephone number given at time of order, to arrange with you a suitable delivery date.

3.3 Delivery will take place to the door of location specified during the order process. Thereafter, the package will be deemed delivered to whomever receives the item and we will not be liable for the non-delivery of the product.

4. RETURN POLICY (101 NIGHT TRIAL)

4.1 We grant a voluntary legal right of return of 101 days from receipt of goods.

4.2 We can be contacted via email at during that time to schedule a free collection and a refund if you are not satisfied with our product.

4.3 It is the customers’ responsibility to ensure the item is returned in its original state, without damage. As well as package and pass the mattress back to the collection company.

4.4 It is the customers’ responsibility to prepare the mattress for return. The customer will be sent returns packaging and instructions on how the mattress should be packaged, ahead of a courier being sent to collect the mattress. Once we receive confirmation that Bruno has been returned to our UK warehouse without any damage, a full refund will be processed.

4.5 Refunds will be made to the account of payment after the good have been picked up by the collection company.

4.5 We reserve the right to refuse the 101 day return to anyone associated with a mattress manufacturer or brand.

5. NOTES

5.1 Goods displayed in the form of digital photographs on our website are a depiction of our existing product. Minor deviations between the photographs and product delivered may occur and are not defects of the good ordered.

6. PRICES & SHIPPING COSTS

6.1 Payments are processed in Pound Sterling at time of placing order through PayPal, debit or credit card.

6.2 Prices quoted include applicable taxes at current rates.

6.3 Prices displayed on the website at time of purchase will abide the transaction. German VAT (19%) and shipping costs are included in the price.

7. 10 YEAR GUARANTEE

7.1 We offer a 10 year guarantee on the Bruno Mattress and will replace the mattress either partially or wholly or provide a refund under the following terms:

  1. The guarantee covers defects in materials, including the formation of depressions or indentations, and workmanship in the following components of a Bruno Mattress during normal domestic use where each sleeper’s body weight does not exceed 110 kg:
    1. Deterioration which causes the mattress to have a visible indentation or sag greater than 2.5 cm (1 inch) after 10 hours of non-use, as long as that indentation or sag has not resulted from use of an improper or unsupportive foundation.
    2. A physical flaw in the mattress that causes the foam material to split or crack.
  2. This guarantee is applicable to the Bruno Mattress only and not to any other goods sold on www.brunosleep.co.uk.
  3. The guarantee is valid only for the original purchaser from the original purchase date of the original mattress purchased from Bruno Interior GmbH and is non-transferable. If the original purchaser sells or otherwise relinquishes ownership of the mattress to another, the subsequent owner accepts the product “as-is” and “with all faults.”
  4. A claim under the guarantee must be received in writing within 30 days of discovery.
  5. If the mattress is altered or repaired without our prior written consent, it will not be covered by the guarantee.
  6. This guarantee may be invalidated if you have not taken reasonable care of your Bruno Mattress.
  7. This guarantee does not apply to instances of normal ageing wear and tear or softening of the mattress.

7.2 The following damage is not covered during the period of the 10 year guarantee:

  1. Damage arising from misuse (such as tears, cuts and holes in the material or improper cleaning of the cover) as well as cosmetic damage (such as blemished material).
  2. Damage due to subsequent transport (such as tears, rips, cuts and holes in the material).
  3. Damage resulting from fires, floods or other acts outside of our control.
  4. Damage from abuse, misuse or damage resulting from unsanitary or soiled conditions.

7.3 A claim under the guarantee is only honoured on production of the till receipt and/or invoice that shall be retained during the whole guarantee period for this reason.

8. DATA PROTECTION / PERSONAL DATA

8.1 Part of our quality requirements includes handling your personal data in a responsible manner and complying with all legal data protection provisions.

8.2 More specific information regarding data protection as guaranteed by Bruno Interior GmbH as well as the type, scope, location and purpose for collecting, processing and using personal data by Bruno Interior GmbH can be found in the separate data protection statement available at: https://www.brunosleep.co.uk/privacy-policy

9. COPYRIGHT LAW & TRADEMARKS

9.1 The whole content of the website including text, graphics, photos, images, moving images, illustrations and software (hereinafter: 'CONTENT') is the property of Bruno Interior GmbH. All parts of the website, including the general design and content, are protected by copyright and other laws. Unless otherwise stated within the website, the reproduction, editing, storage and processing of the content, in particular the use of images and text on platforms such as eBay, is not allowed.

9.2 All trademarks, service marks and brand names used herein are - unless otherwise stated - trademarks or registered trademarks of Bruno Interior GmbH. You are not permitted to use, copy, reproduce, republish, upload, transmit, transfer, distribute or alter trademarks in any way whatsoever without prior written permission from Bruno Interior GmbH.

10. REVIEWS, COMMENTS, MESSAGES & OTHER CONTENT

10.1 Visitors may post reviews, comments and other content, send e-cards and other messages and submit suggestions, ideas, comments, questions and other information provided that the content is not illegal, obscene, offensive, threatening, defamatory, intrusive, in violation of the law or in any other way infringes the rights of third parties and does not consist of or contain software viruses, political campaigns, promotional material, chain letters, bulk mailing or any form of 'spam'. You may not use false email addresses, portray yourself as another person or business or mislead as to the origin of a bank or credit card or any other content. We reserve the right (however this does not imply commitment without sufficient notice) to remove or edit this content. Should you believe that your intellectual property rights have been infringed by a clause or information in an agreement then please contact us.

10.2 If you post content to the website or submit material, unless otherwise stated you grant: (a) Bruno Interior GmbH the non-exclusive, free, sub-licensable and transferable right to use, reproduce, amend, edit, publish, translate, produce derived works from, distribute and broadcast this content around the world in any media and (b) Bruno Interior GmbH and its sub-licensees and assignees the right to use the name you submit in connection with this content. Moral rights are not assigned by these rules.

10.3 You agree that the above rights that you have assigned are irrevocably granted throughout the whole term of protection of your intellectual property rights that exist in relation to this content and material. You agree, at our request, to undertake all further steps required to comply with any of the above rights granted to you by Bruno Interior GmbH including the completion of official documents and records.

10.4 You guarantee that you hold or otherwise dispose of all rights to content that you have drawn up and that, at the moment, when the content and the material was provided: (i) the content and materials are free from error and (ii) the use of the content and material that you have made available do not infringe any of Bruno Interior’s applicable provisions and guidelines or cause harm to any person or company (including that none of the content or material is defamatory). You agree to hold Bruno Interior harmless from all third party claims made against Bruno Interior and that arise from or in connection with the content or material that you have made available, except to the extent where liability results from Bruno Interior’s failure to adequately remove the content as soon as Bruno Interior was made aware of the infringement.

11. APPLICABLE LAW

German law to the exclusion of the UN Convention on Contracts for the International Sale of Goods applies to all disputes arising from or due to this agreement. With contracts with a purpose that is not able to be attributed to the professional or commercial activity of the beneficiary (contract with consumers) this governing law only applies in so far that the guaranteed protection of binding provisions of the state where the consumer usually resides is not removed.

SUPPLIER INFORMATION

Bruno Interior GmbH
Brunnenstr. 191
10119 Berlin
Germany
Tel. UK: +44 203 608 6500
Tel. DE: +49 30 2358 3599

Berlin-Charlottenburg Local Court Trade and Commerce Number 164078 B
CEOs: Felix Baer, Andreas Bauer
VAT No.: DE815543960

Terms & Conditions version update: June 2016